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10:15
  1. Keynote stage
    45 mins
    AI has the potential to fundamentally reshape how homes are built, managed and maintained, and how housing services are delivered. This keynote panel will explore where the biggest opportunities for h …
  2. Housing Performance & Asset Management Theatre
    45 mins
    This panel will bring together government and senior social housing leaders to explore what is being learned from delivery so far and what needs to happen next. How can landlords build strong, deliver …
  3. Procurement with Purpose Theatre
    45 mins
    The Building Safety Act has fundamentally changed how housing providers manage risk, accountability and resident safety. But compliance isn't just about technical expertise—it's about procuring the ri …
  4. Procurement with Purpose Theatre
    45 mins
    The Building Safety Act has fundamentally changed how housing providers manage risk, accountability and resident safety. But compliance isn't just about technical expertise—it's about procuring the ri …
  5. Keynote stage
    45 mins
    AI has the potential to fundamentally reshape how homes are built, managed and maintained, and how housing services are delivered. This keynote panel will explore where the biggest opportunities for h …
  6. New Homes and Places Theatre
    45 mins
    This session will explore how housing associations and local authorities are building deliverable pipelines, making strategic choices about where and how to invest, working differently with partners a …
  7. Keynote stage
    45 mins
    AI has the potential to fundamentally reshape how homes are built, managed and maintained, and how housing services are delivered. This keynote panel will explore where the biggest opportunities for h …
  8. Procurement with Purpose Theatre
    45 mins
    The Building Safety Act has fundamentally changed how housing providers manage risk, accountability and resident safety. But compliance isn't just about technical expertise—it's about procuring the ri …
  9. Housing Performance & Asset Management Theatre
    45 mins
    This panel will bring together government and senior social housing leaders to explore what is being learned from delivery so far and what needs to happen next. How can landlords build strong, deliver …
11:15
  1. Keynote stage
    45 mins
    Explore what it will take to turn investment in warmer, more efficient homes into lasting reductions in fuel poverty. How can housing providers identify and support the households most at risk, target …
  2. Housing Performance & Asset Management Theatre
    45 mins
    This session will focus on what landlords have learned since Awaab's Law phase 1 came into force and the operational challenges of compliance. Including balancing reactive repairs with long-term preve …
  3. Residential Building Safety Theatre
    45 mins
    Person-centred fire risk assessments, or PEEPs as they are known in housing have been a statutory requirement for six months. This panel will provide practical insights from Housing providers about th …
  4. Procurement with Purpose Theatre
    45 mins
    Good investment decisions start with good data. As landlords face increasing regulatory pressures alongside competing investment priorities, understanding the true condition of housing stock has never …
  5. Housing Performance & Asset Management Theatre
    45 mins
    This session will focus on what landlords have learned since Awaab's Law phase 1 came into force and the operational challenges of compliance. Including balancing reactive repairs with long-term preve …
  6. Residential Building Safety Theatre
    45 mins
    Person-centred fire risk assessments, or PEEPs as they are known in housing have been a statutory requirement for six months. This panel will provide practical insights from Housing providers about th …
  7. New Homes and Places Theatre
    45 mins
    What does it take to turn a stalled housing scheme back into a deliverable project? This session will explore the practical interventions that can unlock sites when viability, funding, planning, infra …
  8. Housing Data, Analytics, Digital & AI Theatre
    45 mins
    How can providers combine TSM results with complaints, repairs, contact centre, neighbourhood and other operational data to identify patterns that individual datasets miss? Explore how digital tools, …
  9. Procurement with Purpose Theatre
    45 mins
    Good investment decisions start with good data. As landlords face increasing regulatory pressures alongside competing investment priorities, understanding the true condition of housing stock has never …
  10. Keynote stage
    45 mins
    Explore what it will take to turn investment in warmer, more efficient homes into lasting reductions in fuel poverty. How can housing providers identify and support the households most at risk, target …
  11. Housing Performance & Asset Management Theatre
    45 mins
    This session will focus on what landlords have learned since Awaab's Law phase 1 came into force and the operational challenges of compliance. Including balancing reactive repairs with long-term preve …
12:15
  1. Keynote stage
    45 mins
    Explore how the changing political landscape and devolution agenda could reshape social and affordable housing. What would greater regional influence over housing, planning and investment mean for cou …
  2. Housing Performance & Asset Management Theatre
    30 mins
    Why overheating is such a significant health risk, particularly in urban and higher-density housing The tension between energy efficiency, airtightness, retrofit programmes and unintended overheating …
  3. Residential Building Safety Theatre
    45 mins
    Gaining access remains one of the biggest barriers to compliance work. Hear from the an experienced panel about how they are managing this challenge in their organisations: Incentives, communication s …
  4. Procurement with Purpose Theatre
    45 mins
    Retrofit ambitions continue to grow, but many organisations are still grappling with fragmented delivery, funding complexities and supply chain capacity. As programmes move from pilots to large-scale …
  5. Keynote stage
    45 mins
    Explore how the changing political landscape and devolution agenda could reshape social and affordable housing. What would greater regional influence over housing, planning and investment mean for cou …
  6. Housing Performance & Asset Management Theatre
    30 mins
    Why overheating is such a significant health risk, particularly in urban and higher-density housing The tension between energy efficiency, airtightness, retrofit programmes and unintended overheating …
  7. Residential Building Safety Theatre
    45 mins
    Gaining access remains one of the biggest barriers to compliance work. Hear from the an experienced panel about how they are managing this challenge in their organisations: Incentives, communication s …
  8. Keynote stage
    45 mins
    Explore how the changing political landscape and devolution agenda could reshape social and affordable housing. What would greater regional influence over housing, planning and investment mean for cou …
  9. New Homes and Places Theatre
    45 mins
    From new towns and major regeneration schemes to the renewal of existing neighbourhoods, housing providers have a vital role to play in creating places where people and communities can thrive. This se …
  10. Housing Performance & Asset Management Theatre
    30 mins
    Why overheating is such a significant health risk, particularly in urban and higher-density housing The tension between energy efficiency, airtightness, retrofit programmes and unintended overheating …
  11. Keynote stage
    45 mins
    Explore how the changing political landscape and devolution agenda could reshape social and affordable housing. What would greater regional influence over housing, planning and investment mean for cou …
  12. Housing Data, Analytics, Digital & AI Theatre
    45 mins
    Many organisations have more dashboards, reports and data than ever before but is it helping? Hear how landlords are sorting through the data to consolidate the information held in different data syst …
  13. Keynote stage
    45 mins
    Explore how the changing political landscape and devolution agenda could reshape social and affordable housing. What would greater regional influence over housing, planning and investment mean for cou …
  14. Procurement with Purpose Theatre
    45 mins
    Retrofit ambitions continue to grow, but many organisations are still grappling with fragmented delivery, funding complexities and supply chain capacity. As programmes move from pilots to large-scale …
  15. Keynote stage
    45 mins
    Explore how the changing political landscape and devolution agenda could reshape social and affordable housing. What would greater regional influence over housing, planning and investment mean for cou …
  16. Housing Performance & Asset Management Theatre
    30 mins
    Why overheating is such a significant health risk, particularly in urban and higher-density housing The tension between energy efficiency, airtightness, retrofit programmes and unintended overheating …
13:15
  1. Procurement with Purpose Theatre
    45 mins
    As we navigate new regulation, take on regeneration projects and build new homes we have a sector-wide opportunity to address poverty at scale and for the long term.  This effort does not sit with com …
  2. Keynote stage
    45 mins
    Improving the homes people already live in is one of the biggest long-term challenges facing the housing sector. Providers must tackle poor energy performance, reduce carbon emissions, respond to over …
  3. Housing Performance & Asset Management Theatre
    45 mins
    How are housing associations and local authorities adapting to the reality of delivery under Awaab's Law phase 2? This practical panel will explore what implementation looks like on the ground, where …
  4. Residential Building Safety Theatre
    45 mins
    Despite legislative reform, many residents still feel unheard. This knowledge sharing panel will focus on: What meaningful resident engagement actually looks like in practice Building transparency and …
  5. Housing Performance & Asset Management Theatre
    45 mins
    How are housing associations and local authorities adapting to the reality of delivery under Awaab's Law phase 2? This practical panel will explore what implementation looks like on the ground, where …
  6. Residential Building Safety Theatre
    45 mins
    Despite legislative reform, many residents still feel unheard. This knowledge sharing panel will focus on: What meaningful resident engagement actually looks like in practice Building transparency and …
  7. New Homes and Places Theatre
    45 mins
    As the population ages, the need for a wider range of high-quality, affordable and attractive homes for later life is growing. How can councils, housing associations and the wider living sector plan f …
  8. Housing Data, Analytics, Digital & AI Theatre
    45 mins
    A practical session on predictive repairs and maintenance. How can repairs history, property characteristics, component data, sensor information and other datasets be combined to identify likely failu …
  9. Keynote stage
    45 mins
    Improving the homes people already live in is one of the biggest long-term challenges facing the housing sector. Providers must tackle poor energy performance, reduce carbon emissions, respond to over …
  10. Housing Performance & Asset Management Theatre
    45 mins
    How are housing associations and local authorities adapting to the reality of delivery under Awaab's Law phase 2? This practical panel will explore what implementation looks like on the ground, where …
14:15
  1. Housing Performance & Asset Management Theatre
    45 mins
    Climate change cannot be solved without nature, and nature cannot recover without addressing climate. Organisations such as housing developers are increasingly exposed to risks arising from biodiversi …
  2. Residential Building Safety Theatre
    45 mins
    Regional fire services have differing approaches to digital information sharing, secure information boxes, evacuation data, and readiness to receive building safety information electronically. This pr …
  3. Procurement with Purpose Theatre
    45 mins
    With budgets under pressure and ageing housing stock creating increasing demand, many organisations are asking the same question: are we investing enough in prevention? This session explores how bette …
  4. Housing Performance & Asset Management Theatre
    45 mins
    Climate change cannot be solved without nature, and nature cannot recover without addressing climate. Organisations such as housing developers are increasingly exposed to risks arising from biodiversi …
  5. Residential Building Safety Theatre
    45 mins
    Regional fire services have differing approaches to digital information sharing, secure information boxes, evacuation data, and readiness to receive building safety information electronically. This pr …
  6. Housing Performance & Asset Management Theatre
    45 mins
    Climate change cannot be solved without nature, and nature cannot recover without addressing climate. Organisations such as housing developers are increasingly exposed to risks arising from biodiversi …
  7. New Homes and Places Theatre
    45 mins
    Housing associations and local authorities need skilled, experienced teams to turn development and regeneration ambitions into successful projects. This practical session will explore how organisation …
  8. Procurement with Purpose Theatre
    45 mins
    With budgets under pressure and ageing housing stock creating increasing demand, many organisations are asking the same question: are we investing enough in prevention? This session explores how bette …
  9. Housing Performance & Asset Management Theatre
    45 mins
    Climate change cannot be solved without nature, and nature cannot recover without addressing climate. Organisations such as housing developers are increasingly exposed to risks arising from biodiversi …
15:15
  1. Keynote stage
    45 mins
    Explore how housing providers are breaking down silos between asset management, repairs, housing management and development teams. How can insight from residents and frontline teams shape investment d …
  2. Housing Performance & Asset Management Theatre
    45 mins
    How can landlords ensure solar PV delivers lasting value for both their homes and the people living in them? This session will explore the lessons emerging from large-scale delivery, from building a r …
  3. Keynote stage
    45 mins
    Explore how housing providers are breaking down silos between asset management, repairs, housing management and development teams. How can insight from residents and frontline teams shape investment d …
  4. Keynote stage
    45 mins
    Explore how housing providers are breaking down silos between asset management, repairs, housing management and development teams. How can insight from residents and frontline teams shape investment d …
  5. New Homes and Places Theatre
    45 mins
    As people’s housing needs and choices change throughout their lives, how can social and affordable housing, Build to Rent and other housing models contribute to meeting demand and increasing supply? T …
  6. Housing Performance & Asset Management Theatre
    45 mins
    How can landlords ensure solar PV delivers lasting value for both their homes and the people living in them? This session will explore the lessons emerging from large-scale delivery, from building a r …
  7. Housing Data, Analytics, Digital & AI Theatre
    45 mins
    A showcase of practical AI applications already being used by repairs, asset management, housing management, customer service and development teams. This session will focus on specific workflows: tria …
  8. Procurement with Purpose Theatre
    45 mins
    Social value has never been more important – or faced greater expectations. As leaders like Andy Burnham continue to champion social value, how do we ensure the public sector has the right voices, inf …
  9. Keynote stage
    45 mins
    Explore how housing providers are breaking down silos between asset management, repairs, housing management and development teams. How can insight from residents and frontline teams shape investment d …
  10. Housing Performance & Asset Management Theatre
    45 mins
    How can landlords ensure solar PV delivers lasting value for both their homes and the people living in them? This session will explore the lessons emerging from large-scale delivery, from building a r …
16:00
  1. Housing Data, Analytics, Digital & AI Theatre
    45 mins
    How is AI changing the development process? Are providers use demographic, housing need, land, viability, planning, market and operational data to inform pipeline decisions? Explore the evolving role …
  2. Housing Data, Analytics, Digital & AI Theatre
    45 mins
    How is AI changing the development process? Are providers use demographic, housing need, land, viability, planning, market and operational data to inform pipeline decisions? Explore the evolving role …
16:15
  1. Housing Performance & Asset Management Theatre
    30 mins
    How can landlords break the cycle of repeat repairs and intervene before problems become more serious and expensive? This session will explore practical approaches to identifying recurring failures ac …
  2. Housing Performance & Asset Management Theatre
    30 mins
    How can landlords break the cycle of repeat repairs and intervene before problems become more serious and expensive? This session will explore practical approaches to identifying recurring failures ac …
  3. Housing Performance & Asset Management Theatre
    30 mins
    How can landlords break the cycle of repeat repairs and intervene before problems become more serious and expensive? This session will explore practical approaches to identifying recurring failures ac …
10:00
  1. Housing Data, Analytics, Digital & AI Theatre
    30 mins
    For third year in a row, cyberattacks were the most-flagged strategic threat to Housing Associations on the Inside Housing Risk Register Survey. Housing providers are rightly concerned about the threa …
10:15
  1. Procurement with Purpose Theatre
    45 mins
    As artificial intelligence transforms the world of work, how do we ensure people are equipped with the skills they need to succeed in the jobs of the future? This thought-provoking panel will explore …
  2. Housing Performance & Asset Management Theatre
    45 mins
    This panel will explore how housing providers can align asset, finance and sustainability priorities to make better investment decisions and deliver greater impact for residents. Hear how others are m …
  3. Residential Building Safety Theatre
    45 mins
    A practical session focusing on how other housing providers are managing structural uncertainty in buildings with incomplete historic records. The session will cover: Intrusive surveys, engineering as …
  4. Housing Performance & Asset Management Theatre
    45 mins
    This panel will explore how housing providers can align asset, finance and sustainability priorities to make better investment decisions and deliver greater impact for residents. Hear how others are m …
  5. Residential Building Safety Theatre
    45 mins
    A practical session focusing on how other housing providers are managing structural uncertainty in buildings with incomplete historic records. The session will cover: Intrusive surveys, engineering as …
  6. Keynote stage
    45 mins
    This panel will take a strategic look at what needs to happen across the housing system to enable sustained delivery at scale. From planning, land and infrastructure to funding, capacity and the diver …
  7. New Homes and Places Theatre
    45 mins
    With councils facing unprecedented pressure from the cost and shortage of temporary accommodation, can development provide part of the answer? Drawing on emerging delivery models, this session will ex …
  8. Housing Performance & Asset Management Theatre
    45 mins
    This panel will explore how housing providers can align asset, finance and sustainability priorities to make better investment decisions and deliver greater impact for residents. Hear how others are m …
10:40
  1. Housing Data, Analytics, Digital & AI Theatre
    35 mins
    What is it like during an ongoing cyber attack? In this session, the second of three focussed on Cyberattacks, the panellists will discuss how providers should respond during an active attack - what i …
  2. Housing Data, Analytics, Digital & AI Theatre
    35 mins
    What is it like during an ongoing cyber attack? In this session, the second of three focussed on Cyberattacks, the panellists will discuss how providers should respond during an active attack - what i …
11:15
  1. Keynote stage
    30 mins
  2. Housing Performance & Asset Management Theatre
    45 mins
    This session will explore how to get the best performance, quality and accountability from contractors and supply chains. Hear how others are setting clearer expectations around communication and resi …
  3. Residential Building Safety Theatre
    45 mins
    This session explores how stakeholders are working towards establishing a culture of safety, from the civil servants drafting policy through to the smallest housing organisations equipping their staff …
  4. Housing Performance & Asset Management Theatre
    45 mins
    This session will explore how to get the best performance, quality and accountability from contractors and supply chains. Hear how others are setting clearer expectations around communication and resi …
  5. Residential Building Safety Theatre
    45 mins
    This session explores how stakeholders are working towards establishing a culture of safety, from the civil servants drafting policy through to the smallest housing organisations equipping their staff …
  6. Keynote stage
    30 mins
  7. New Homes and Places Theatre
    45 mins
    Partnership is easy to talk about, but much harder to sustain when costs rise, markets shift and difficult decisions need to be made. Drawing on a live partnership between the public, housing and priv …
  8. Housing Performance & Asset Management Theatre
    45 mins
    This session will explore how to get the best performance, quality and accountability from contractors and supply chains. Hear how others are setting clearer expectations around communication and resi …
  9. Keynote stage
    30 mins
  10. Housing Performance & Asset Management Theatre
    45 mins
    This session will explore how to get the best performance, quality and accountability from contractors and supply chains. Hear how others are setting clearer expectations around communication and resi …
11:30
  1. Housing Data, Analytics, Digital & AI Theatre
    30 mins
    How do organisations rebuild trust with tenants after a cyberattack? This session will focus on how organisations can manage communications with tenants during the crisis and restore confidence. 
  2. Housing Data, Analytics, Digital & AI Theatre
    30 mins
    How do organisations rebuild trust with tenants after a cyberattack? This session will focus on how organisations can manage communications with tenants during the crisis and restore confidence. 
12:15
  1. Keynote stage
    45 mins
  2. Housing Performance & Asset Management Theatre
    45 mins
    The session will explore how the transition to net zero homes is moving from policy ambition to practical delivery. We will highlight the key requirements and combined implications of Truly Affordable …
  3. Keynote stage
    45 mins
  4. Keynote stage
    45 mins
  5. New Homes and Places Theatre
    45 mins
    Delivering high-quality homes while maintaining viability has never been more challenging. This session will explore how thoughtful design, smarter specification and a whole-life approach can help pro …
  6. Procurement with Purpose Theatre
    45 mins
    Procurement goes far beyond buying things for the lowest price. It is a powerful lever for social, economic, and environmental change. By using purchasing power wisely, organisations shape entire mark …
  7. Housing Data, Analytics, Digital & AI Theatre
    45 mins
    This session explores how digital innovation can help transform the approach to temporary accommodation, reduce rough sleeping and contribute to the government's ambition to tackle the homelessness cr …
  8. Procurement with Purpose Theatre
    45 mins
    Procurement goes far beyond buying things for the lowest price. It is a powerful lever for social, economic, and environmental change. By using purchasing power wisely, organisations shape entire mark …
  9. Housing Performance & Asset Management Theatre
    45 mins
    The session will explore how the transition to net zero homes is moving from policy ambition to practical delivery. We will highlight the key requirements and combined implications of Truly Affordable …
13:15
  1. Keynote stage
    45 mins
    Housing providers are pursuing ambitious goals across new supply, regeneration, housing quality, building safety, repairs and decarbonisation – but trying to do everything at once risks spreading reso …
  2. Housing Performance & Asset Management Theatre
    45 mins
    What separates a successful heat pump programme from one that creates higher costs, poor performance and frustrated residents? Drawing on lessons from early delivery, this session will explore how lan …
  3. Residential Building Safety Theatre
    45 mins
    This session will cover: The process of moving safety cases from compliance documents to operational management tools. What organisations are learning from early building assessment certificate submis …
  4. Keynote stage
    45 mins
    Housing providers are pursuing ambitious goals across new supply, regeneration, housing quality, building safety, repairs and decarbonisation – but trying to do everything at once risks spreading reso …
  5. Residential Building Safety Theatre
    45 mins
    This session will cover: The process of moving safety cases from compliance documents to operational management tools. What organisations are learning from early building assessment certificate submis …
  6. Procurement with Purpose Theatre
    45 mins
    With Phase 2 of Awaab's Law bringing tighter timescales and greater accountability, housing providers face increasing pressure to respond quickly, demonstrate compliance and deliver lasting solutions. …
  7. Keynote stage
    45 mins
    Housing providers are pursuing ambitious goals across new supply, regeneration, housing quality, building safety, repairs and decarbonisation – but trying to do everything at once risks spreading reso …
  8. New Homes and Places Theatre
    45 mins
    The benefits of regeneration extend far beyond the number of new homes delivered, but complex schemes can be difficult to fund and make viable. This session will explore how to build a compelling busi …
  9. Housing Performance & Asset Management Theatre
    45 mins
    What separates a successful heat pump programme from one that creates higher costs, poor performance and frustrated residents? Drawing on lessons from early delivery, this session will explore how lan …
  10. Housing Data, Analytics, Digital & AI Theatre
    45 mins
    What does responsible use of housing data look like from the resident perspective? Explore the particular sensitivity of data about people’s homes, heating patterns, repairs, vulnerabilities, safeguar …
  11. Procurement with Purpose Theatre
    45 mins
    With Phase 2 of Awaab's Law bringing tighter timescales and greater accountability, housing providers face increasing pressure to respond quickly, demonstrate compliance and deliver lasting solutions. …
  12. Keynote stage
    45 mins
    Housing providers are pursuing ambitious goals across new supply, regeneration, housing quality, building safety, repairs and decarbonisation – but trying to do everything at once risks spreading reso …
  13. Housing Performance & Asset Management Theatre
    45 mins
    What separates a successful heat pump programme from one that creates higher costs, poor performance and frustrated residents? Drawing on lessons from early delivery, this session will explore how lan …
14:15
  1. Keynote stage
    45 mins
    What should the social housing sector look like by the end of the next decade – and what needs to change to get there? This session will explore how the roles of housing associations and councils coul …
  2. Housing Performance & Asset Management Theatre
    45 mins
    This session will explore practical ways to reduce repeat visits, failed appointments and recurring problems, from better diagnosis and scheduling to ensuring repairs teams have the right information, …
  3. Residential Building Safety Theatre
    45 mins
    How landlords and contractors are adapting to Gateway Two requirements, including practical examples of successful submissions and lessons learned and how the regulator’s approach may evolve over the …
  4. Procurement with Purpose Theatre
    45 mins
    Compliance failures rarely happen because nobody knows the rules or because of poor intentions. They happen in the gaps: poor workflow with missed handovers, a volume of work where transactions are de …
  5. Keynote stage
    45 mins
    What should the social housing sector look like by the end of the next decade – and what needs to change to get there? This session will explore how the roles of housing associations and councils coul …
  6. Residential Building Safety Theatre
    45 mins
    How landlords and contractors are adapting to Gateway Two requirements, including practical examples of successful submissions and lessons learned and how the regulator’s approach may evolve over the …
  7. Procurement with Purpose Theatre
    45 mins
    Compliance failures rarely happen because nobody knows the rules or because of poor intentions. They happen in the gaps: poor workflow with missed handovers, a volume of work where transactions are de …
  8. Keynote stage
    45 mins
    What should the social housing sector look like by the end of the next decade – and what needs to change to get there? This session will explore how the roles of housing associations and councils coul …
  9. New Homes and Places Theatre
    45 mins
    How can development decisions better reflect the diverse needs of the people who will live in our homes and places? This session will explore how accessibility and inclusion can be embedded from the e …
  10. Residential Building Safety Theatre
    45 mins
    How landlords and contractors are adapting to Gateway Two requirements, including practical examples of successful submissions and lessons learned and how the regulator’s approach may evolve over the …
  11. Housing Data, Analytics, Digital & AI Theatre
    45 mins
    As providers connect asset systems, IoT sensors, contractor portals, resident data and AI tools, what new operational and cyber risks emerge? Explore supplier access, data flows, system dependencies, …
  12. Housing Data, Analytics, Digital & AI Theatre
    45 mins
    As providers connect asset systems, IoT sensors, contractor portals, resident data and AI tools, what new operational and cyber risks emerge? Explore supplier access, data flows, system dependencies, …
  13. Procurement with Purpose Theatre
    45 mins
    Compliance failures rarely happen because nobody knows the rules or because of poor intentions. They happen in the gaps: poor workflow with missed handovers, a volume of work where transactions are de …
  14. Keynote stage
    45 mins
    What should the social housing sector look like by the end of the next decade – and what needs to change to get there? This session will explore how the roles of housing associations and councils coul …
  15. Housing Performance & Asset Management Theatre
    45 mins
    This session will explore practical ways to reduce repeat visits, failed appointments and recurring problems, from better diagnosis and scheduling to ensuring repairs teams have the right information, …