Agenda 2026

What separates a successful heat pump programme from one that creates higher costs, poor performance and frustrated residents? Drawing on lessons from early delivery, this session will explore how landlords can make better decisions about property selection and preparation, improve installation and commissioning quality, and support residents to get the best from their systems. It will also examine how monitoring can identify problems early, what effective maintenance and servicing models look like, and the lessons providers should carry forward as they scale up delivery.