Reducing inefficiencies in systems: How data and digital tools are still improving processes

24 Nov 2026
Housing Data, Analytics, Digital & AI Theatre
 This knowledge sharing session will focus on how organisations are using digital and analytical tools and data driven approaches to track activities like repairs, enhance communication and subsequently reduce inefficient processes, and leave more time for staff to engage with tenants tenants. Hear how other housing providers are utilising new data, dashboards and digital tools to strengthen processes, consolidate information and save precious time. 
 
Chair
George Stevenson
George Stevenson, Chair, BIM 4 Housing
Speakers
Hannah Ashley Fraser
Hannah Ashley Fraser, Director of homes and customer experience, BD Reside
Chris Seman
Chris Seman, Head of business intelligence, Mears Group