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AI at work: How operational housing teams are saving time and improving services
A showcase of practical AI applications already being used by repairs, asset management, housing management, customer service and development teams. This session will focus on specific workflows: triaging and summarising information, searching policies and records, analysing large volumes of feedback, supporting case management and reducing administrative work. The panel will share insight into where is AI genuinely freeing staff to do higher-value work, rather than simply adding another tool.