Resident engagement: Rebuilding trust through action

24 Nov 2026
Residential Building Safety Theatre

Despite legislative reform, many residents still feel unheard.

This knowledge sharing panel will focus on:

  • What meaningful resident engagement actually looks like in practice
  • Building transparency and trust during remediation and safety works
  • Communicating risk without causing unnecessary fear or confusion
  • How resident voices can shape safer building management strategies
Chair
Peter Apps
Peter Apps, Contributing editor, Inside Housing
Speakers
Sarah-Jane Gay
Sarah-Jane Gay, Head of building and fire safety programmes, National Housing Federation
Chantelle John
Chantelle John, Community forum chair, London Fire Brigade
Lysa Nicely
Lysa Nicely, Head of property safety, Hexagon Housing Association