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Managing contractors and supply chains: Improving performance, quality and accountability
This session will explore how to get the best performance, quality and accountability from contractors and supply chains. Hear how others are setting clearer expectations around communication and resident experience, and how they would address underperformance. The discussion will also examine how to build effective relationships across in-house teams, contractors and subcontractors, strengthen capacity and skills, and create long-term partnerships that combine collaboration with scrutiny.