)
Jigsaw Conferences
)
Our reputation is built on reliability, responsiveness and exceptional resident care, reflected in client retention rates of over 90% and consistently positive feedback from both residents and housing teams.
In 2025, Jigsaw delivered more than 6,000 accommodation placements, supporting emergency situations, planned decants, major refurbishment programmes and large-scale resident moves. Our UK-based accommodation team operates 24 hours a day, 365 days a year, providing rapid access to safe, suitable accommodation whenever it is needed. During office hours, our average response time is just 42 minutes, reducing to 17 minutes for out-of-hours emergencies.
Every placement is tailored to the individual needs of residents and their households. We carefully consider accessibility requirements, mobility needs, cultural considerations, safeguarding, security, pet ownership, and proximity to schools, workplaces and support networks. Whether arranging specialist equipment, accessible accommodation, transport solutions or family-sized apartments, our focus is always on delivering the right solution for each resident.
Our nationwide accommodation network includes:
- More than 10,000 hotel options, from budget to premium accommodation.
- Serviced apartments and self-catering properties for families and extended stays.
- Holiday lets and alternative accommodation solutions for specialist requirements.
- Private rented homes for long-term decants, sourced through trusted and compliance-checked letting partners.
- Bed and breakfast accommodation.
- Modular kitchens, bathrooms and bedrooms to support partial decant programmes and minimise resident disruption.
Quality, compliance and information security are central to our service. All accommodation providers undergo robust vetting processes covering health and safety certification, insurance, fire safety compliance and relevant quality standards. Jigsaw holds ISO 9001, ISO 27001, Cyber Essentials and SafeSupplier accreditations, demonstrating our commitment to quality management, information security and operational excellence.
Each client benefits from dedicated account management, supported by experienced operational leadership and clear escalation routes. During major incidents, emergency responses and large-scale decant projects, additional trained personnel are deployed to ensure continuity of service and maintain high standards of resident support.
Beyond accommodation sourcing, Jigsaw provides a fully managed service including transport, meal vouchers, removals, storage and welfare support. Through real-time reporting, management information dashboards and bespoke KPI monitoring, clients gain complete visibility of expenditure, trends, performance and resident outcomes.
As an independent UK SME, Jigsaw combines the flexibility, agility and personal service of a specialist provider with the scale, national reach and operational capacity required to support complex accommodation programmes across the country.
We are also committed to creating positive social impact through community volunteering, support for local food banks, youth mentoring initiatives and educational scholarship programmes.
Delivering safe accommodation, protecting resident wellbeing and providing reassurance when it matters most.