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Vicky Franklin
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Job title
Customer Manager and Social Value Lead
Bio
Residential Customer Manager and Social Value Champion at Vinci Facilities, I specialise in resident engagement, social value delivery, and the successful delivery of retrofit and regeneration projects, working with communities, clients, and partners to create positive outcomes. Passionate about customer experience and community impact, I focus on building strong relationships and delivering lasting social value through collaboration, engagement, and inclusive project delivery. Known for driving stakeholder engagement, building trusted community partnerships, resolving complex resident challenges, and delivering measurable social value that leaves a lasting legacy for local communities.