Agenda 2025

The next wave of digital housing will be defined by how well the sector can scale proven innovations and align them with future priorities like net zero and resident trust. This closing panel will focus on what’s coming next and debate how the sector can work together to shape the future. Achieving scalable digital transformation Where are the opportunities for collaboration across the sector, and what models work best? Is the future in shared platforms, in-house development, or smarter vendor partnerships? How can digital tools be harnessed to meet sustainability and energy efficiency targets without compromising affordability for residents? What bold innovations from outside housing should the sector adopt next? How is digital innovation reshaping the landlord–tenant relationship, and what does “knowing your customer” look like in practice?