Agenda 2025

Residents need to see clear benefits from technology — safer homes, lower costs, more responsive services — but digital transformation also raises questions of trust, fairness, and inclusion. This session will debate how to involve residents meaningfully, communicate effectively, and ensure no one is left behind. How much data is too much data, and where is the line between insight and intrusion? How can biases in resident data be identified and eliminated? What is the real cost of digital transformation to tenants, and how involved should they be? How do we balance digital and non-digital engagement methods? How can landlords communicate effectively across different backgrounds, needs and levels of digital literacy? What role should upskilling and digital confidence-building play in engagement strategies? How can retrofit, sensors, and data collection be framed as wellbeing benefits rather than burdens?