Agenda 2025

The sector faces a critical shortage of in-house expertise, and many organisations lack the skills needed to validate AI, scale digital projects, and bring the workforce along with change. This session will explore how housing organisations can build data teams, attract the right talent, and reorganise their workforces as automation and AI tools become mainstream. Panellists will consider: How can we close the skills gap and reduce reliance on outsourcing? What new skills are needed to validate and manage AI effectively? How can digital change be scaled across the organisation while bringing staff along with confidence? How should roles be reorganised so human interaction is focused where it adds most value, and automation is used to streamline routine tasks?