Agenda 2025

As housing providers adopt more digital tools, concerns are growing around AI safety, cybersecurity risks, and the ethical use of resident data. Yet awareness of cyber threats and safeguarding remains low across the sector, leaving organisations vulnerable to breaches, poor validation of AI models, and inconsistent governance. Weak data practices, misconceptions about data sharing, and vendor dependency further increase risk. This session will explore how providers can raise awareness, strengthen governance, ensure AI tools are transparent and fair, and protect resident data from both technical and ethical threats. How do we validate AI systems to ensure they are accurate, transparent, and free from bias? What safeguards are needed to manage AI responsibly? How can awareness of cyber threats and safeguarding be improved across the sector? What are the most pressing cybersecurity risks facing housing providers today, and how should they be addressed? What role should national guidance (e.g. NCSC) play in raising awareness and strengthening resilience? How can ethical principles be embedded into digital projects from the outset, rather than bolted on later? What does responsible data sharing look like in practice under current regulations?