Agenda 2025

The housing sector is already behind the curve on AI and digital adoption, and without stronger data governance and integrated systems the gap will only widen. This session will examine how boards and executives can move from patchwork systems and manual processes to seamless, human-centred digital transformation. Panellists will also tackle common myths and misconceptions, asking: Are we clear on the difference between AI and automation? How do we move beyond hype and fear to focus on real value? What data can actually be shared responsibly under regulation? How do we safeguard systems and AI tools against cyber risks? The discussion will highlight what good governance looks like - and how housing providers can build secure, scalable digital solutions that deliver meaningful outcomes.